First off I would like to tell of my experience with Lodge customer service. I received a brand new 7QT DO from my wife for christmas. Upon un-boxing it, I noticed a few really decent sized pits in the bottom of the cooking surface. I read their warranty which states this stuff is part of the casting process and does not affect cooking. But I decided to contact them anyway, with the intent of accepting whatever they told me, as I think they would have filled in over time, but it would have taken a while. Customer service responded with exactly what the warranty states, but if I would like I could send pictures and they would forward them to QC for me. So I did, they responded in less than a day with a prepaid call tag to return it. Well after about a week I received a brand new DO. Extremely pleased, and their communication was very prompt and personable!
Which leads me to my next question, I have two brand new lodge pieces, the DO and a 12" skillet. Should i just wash them in soap and water and give them a round of seasoning? or run them through the e-tank and strip them and season myself. The factory seasoning seems kinda flaky, and it's already flaking on the edges of the DO where the lid rubbed against it during shipping
Which leads me to my next question, I have two brand new lodge pieces, the DO and a 12" skillet. Should i just wash them in soap and water and give them a round of seasoning? or run them through the e-tank and strip them and season myself. The factory seasoning seems kinda flaky, and it's already flaking on the edges of the DO where the lid rubbed against it during shipping